Thank you for visiting crystalclearashtrays.com. We want every customer to have a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return and refund, provided the following conditions are met:
- Return Period
Customers may submit a return request within 30 days of receiving the item.
Before requesting a return, please contact our customer service team with your order details and a description of the issue so we can assist you with the return process.
- Return Conditions
Items must be unused and returned with all original packaging, accessories, and related items intact.
Returns will not be accepted in the following cases:
The item has been used;
The item is in a condition that prevents resale;
The item is damaged, missing accessories, or has significantly incomplete packaging;
The return request is made after the eligible return period.
To ensure all customers receive high-quality products, we cannot accept returns of items that have been used or are no longer suitable for resale.
- Return Shipping Costs
Responsibility for return shipping costs is determined by the reason for the return:
Returns due to quality issues: If the item has a quality defect, is incorrect, or was damaged during transit, the merchant covers the return shipping costs.
Returns not due to quality issues: If the return is requested for personal reasons (e.g., dislike, no longer needed, wrong size, or incorrect selection), the buyer is responsible for the return shipping costs.
- Refund Processing
Once we receive the returned item, we will inspect its condition.
Upon approval, we will process the refund to your original payment method within 3–5 business days.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank’s processing times.
- Refund Method
All eligible refunds will be issued via the original payment method.
Please ensure your payment account information remains valid to ensure a smooth refund process.
- Contact Us
If you have any questions regarding our refund policy, return process, or order issues, please contact us:
Company Name: CRYSTAL CLEAR ASHTRAYS LLC
Website: crystalclearashtrays.com
Email: [email protected]
Address: 620 S 21ST ST COUNCIL BLUFFS, IA 51501
Thank you for choosing crystalclearashtrays.com. We are committed to providing you with fair, transparent, and convenient after-sales service.